Customer Success Manager at MaintainX

Elevate customer experiences as a Scaled Enterprise Customer Success Manager with MaintainX in Toronto. Oversee a $2M portfolio while collaborating with executives at major enterprises.
In this vital role, you will manage up to 400 small enterprise accounts, ensuring customer retention, adoption, and growth. Your expertise in customer success and sharp analytical skills will help you identify risks and opportunities across your portfolio. Work closely with Account Directors and other teams to create tailored success programs focused on achieving impactful results.
Key Responsibilities:
• Manage a $2M portfolio across 200+ enterprise accounts
• Deliver polished communications to executive stakeholders
• Analyze customer health signals to identify risks and opportunities
• Design scalable success motions and lifecycle campaigns
• Collaborate with internal teams to align account strategies
Requirements:
• 3+ years in Customer Success or Account Management
• C...