Customer Success Manager at Carla AI

Lead customer journeys at Carla AI as our Customer Success Manager. Drive onboarding, training, and retention to ensure operators unlock the full potential of our AI-driven solution.
In this pivotal role, you will serve as the primary contact for Carla AI's clients, guiding them from initial setup to operational success. You’ll implement best practices, monitor customer engagement, and ensure a seamless experience as clients integrate Carla AI into their operations. Your hands-on approach will be vital in fostering long-term relationships.
Key Responsibilities:
• Own customer onboarding and activation processes
• Conduct training on the Carla AI dashboard and tools
• Define activation milestones and track customer progress
• Drive retention through regular check-ins and performance reviews
• Build and refine onboarding documentation and playbooks
Requirements:
• 2 to 4 years in customer success or account management
• Proven track record in B2B SaaS custom...