Customer Success Manager at AWS Canada

Elevate software partnerships as a Customer Success Manager in AWS Canada's ISV team. Ensure Canadian ISVs achieve competitive advantage through cloud and AI transformation initiatives.
In this pivotal role, you will manage a diverse portfolio of ISV accounts, driving their success by aligning technology strategies with business goals. Your key responsibilities include leading strategic customer engagements, fostering productive interactions across AWS teams, and delivering measurable outcomes in cloud migrations. You will also support ISVs in implementing generative AI capabilities while removing barriers that hinder progress.
Key Responsibilities:
• Own success of ISV customer accounts
• Lead co-innovation workshops and roadmap sessions
• Translate technical solutions into business cases
• Maintain structured reporting and health tracking
• Challenge conventional thinking, driving customer innovations
Requirements:
• 5+ years in technical program management...