Found Description
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
The Customer Success Manager is responsible for driving initiatives that enhance customer engagement, satisfaction and retention throughout the customer lifecycle. The CSM partners on the post sales customer journey, developing strategies to resolve pain points, improve customer experience, and maximize the value realized from products. The CSM will help build best‑in‑class retention and satisfaction, developing a revenue generating success plan, and working with cross‑functional teams to ensure a world‑class customer experience and value realization. Acts as a trusted, strategic advocate that drives customer engagement, adoption and retention, u...