Found Description
Your role
Accountable for overall post sales customer health for in scope customers across
Client Engagement – Meeting cadence, attendance, frequencyService Management – SLA attainment including implementation and support risk.Financial Health – Aged debt and churn riskProduct utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System,Ready to Apply?
Submit your application for Customer Success Manager (1 year FTC) at DIGITAL REALTY
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