Customer Success Management Principal

Job Description Summary
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The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.

Job Title

Customer Success Management Principal

Key Responsibilities

• 
  
• Own and manage a portfolio of strategic accounts
  
• Build strong stakeholder relationships and act as trusted advisor
  
• Handle escalations and ensure high customer satisfaction
  
• Drive product usage and optimization
  
• Share best practices and provide strategic guidance
  
• Deliver value‑driven Business Reviews using customer data
  
• Secure renewals and mitigate risks
  
• I...