Customer Success Management Principal

Job Description Summary

The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure. The CSM works with high-value clients and acts as a trusted advisor, ensuring strong product adoption, managing the full customer lifecycle, and aligning solutions with client needs. The goal is to position the CSM as a key consultant who combines product expertise with strategic guidance, ultimately driving customer success and reinforcing Amadeus’ credibility.

Job Title

Customer Success Management Principal

Key Responsibilities

• Own and manage a portfolio of strategic accounts
• Build strong stakeholder relationships and act as trusted advisor
• Handle escalations and ensure high customer satisfaction...