Customer Success Lead — Warehouse Ops & Escalations

Cainiao Group in Taguig, Philippines is seeking a skilled Customer Service Team Manager. You will be responsible for overseeing the daily operations of the customer service team, managing complaints, and collaborating with various departments.

The ideal candidate will have 3–5 years of experience in cross-border e-commerce customer service and demonstrate strong leadership and communication skills. Proficiency in CRM systems and Excel is essential for optimizing processes.