Customer Success Lead – SSL Growth & Automation

DiDi Global in Bogotá is looking for a leader for their Customer Success team to drive the growth of merchant lifecycle in Spanish Speaking Latam. Responsibilities include managing BPO/call center vendors, overseeing outbound campaigns, and collaborating with stakeholders to enhance operations.

The ideal candidate has 3+ years of experience in managing outbound campaigns and a strong analytical mindset. Fluency in English is required to work with international leaders. This role also promotes diversity and inclusion within the workplace.