Found Description
Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!
About the role
As the SMB Customer Success Lead, you will own ContactMonkey's Small & Medium Business book of business, reporting to Sydney Pearson, Sr. Director of Customer Success. This is an individual contributor, strategy‑to‑execution role: you'll be responsible for designing and operating a proactive, tech‑touch engagement motion that drives retention and product adoption across a large portfolio of SMB accounts. This is not a people management role.
Unlike a traditional high‑touch CSM role, your impact is delivered through a combination of automation and systems building alongside direct customer management, applying smart systems, data‑driven communications, and targeted human intervention at the moments that matter most. You’ll be accountable for Gross Dollar Retention (GDR) across the SMB segment, and you’ll build the infrastructure that makes that...
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