Found Description
Department
Customer Success
Designation
Customer Success Lead
Location
Bengaluru
Reporting
Vice President – Design & Product
The Customer Success Lead will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.
Role & Responsibilities
Professionally manage relationships with a portfolio of assigned accounts
Build executive relationships within the customer’s organization
Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
Gain a thorough understanding of assigned ...
Customer Success
Designation
Customer Success Lead
Location
Bengaluru
Reporting
Vice President – Design & Product
The Customer Success Lead will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.
Role & Responsibilities
Professionally manage relationships with a portfolio of assigned accounts
Build executive relationships within the customer’s organization
Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
Gain a thorough understanding of assigned ...
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