Customer Success Lead - B2B SaaS

Virtustant in Mexico City is seeking an experienced Customer Success Manager to enhance client relationships and ensure maximum value from their intelligent mail automation solutions. The candidate will focus on onboarding, retention, and customer satisfaction in a B2B SaaS environment.

Responsibilities include managing a portfolio of customers, leading onboarding, and collaborating with teams to advocate for customer needs. Ideal candidates have 5–10 years in Account Management or Customer Success and a customer-first mindset.