Customer Success Innovation - Manager

Manage end-to-end innovation research studies (concept & product testing), deliver high quality insights and recommendations, and act as a trusted client partner while coaching junior team members and ensuring excellence in project delivery. 

Key Responsibilities 

Client Consulting & Relationship Management 

• Serve as a trusted advisor by understanding client needs and delivering impactful insights. 

• Lead daytoday client communication; manage queries and tricky conversations with minimal senior involvement. 

• Present results with clear storytelling and actionable recommendations. 

• Participate in client planning/briefing meetings; link client needs to BASES solutions. 

Project Management & Delivery 

• Support proposal development and ensure design...