Customer Success Global Process Owner

Elevate customer satisfaction as a Global Process Owner at Equinix in Toronto, Ontario. This full-time role emphasizes process transformation, collaboration, and technology integration to enhance customer experience.

Equinix is seeking a staff-level Global Process Owner focused on Customer Success. You will lead cross-functional initiatives, design customer lifecycle processes, and improve operational efficiencies. This position is critical to achieving retention and growth objectives through strategic collaboration and governance.

Key Responsibilities: • Partner with leadership to identify process improvement opportunities • Define and document global standards across customer lifecycle • Collaborate with teams on customer lifecycle initiatives • Measure and refine processes using defined success metrics • Act as an advisor on customer lifecycle effectiveness

Requirements: • 10+ years in Customer Transformation or Commercial Operations • Experience with cust...