Found Description
Join Joseph Ribkoff as a Customer Success Expert in Ecommerce. Provide exceptional assistance and streamline order management through phone, chat, and email for English and French-speaking customers.
As a specialist in customer service, you will leverage over 2 years of experience to improve customer satisfaction in the fast-paced ecommerce landscape. Your role includes assisting with orders, returns, exchanges, and offering guidance on products while maintaining the brand's professional tone and resolving issues efficiently.
Key Responsibilities:
• Handle customer inquiries in English and French
• Support shipping, payments, and product queries
• Offer insights on product fit and availability
• Accurately document customer interactions
• Suggest improvements for customer experiences
Requirements:
• Minimum 2 years in customer service, ecommerce or retail
• Bilingual in English and French, both spoken and written
• Familiar with ecommerce platforms like...
As a specialist in customer service, you will leverage over 2 years of experience to improve customer satisfaction in the fast-paced ecommerce landscape. Your role includes assisting with orders, returns, exchanges, and offering guidance on products while maintaining the brand's professional tone and resolving issues efficiently.
Key Responsibilities:
• Handle customer inquiries in English and French
• Support shipping, payments, and product queries
• Offer insights on product fit and availability
• Accurately document customer interactions
• Suggest improvements for customer experiences
Requirements:
• Minimum 2 years in customer service, ecommerce or retail
• Bilingual in English and French, both spoken and written
• Familiar with ecommerce platforms like...
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