Found Description
**Who You’ll Work With**
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. Join Cisco's Customer Experience (CX) team, a driving force behind our transition to a software and subscription-based business model. Partner with customer leaders, internal teams, and Cisco partners to redefine what customer success looks like in the digital age.
**What You’ll Do**
Your primary focus will be to accelerate customer success. Key responsibilities include:
- **Strengthen Customer Relationships**: Establish trust-based relationships with key customer contacts at multiple levels.
- **Customer Insight**: Deeply understand customer business objectives, challenges, and the landscape they operate in.
- **Orchestrate the Journey**: Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
- **Sentiment & Escalation Management**: Address and resolv...
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. Join Cisco's Customer Experience (CX) team, a driving force behind our transition to a software and subscription-based business model. Partner with customer leaders, internal teams, and Cisco partners to redefine what customer success looks like in the digital age.
**What You’ll Do**
Your primary focus will be to accelerate customer success. Key responsibilities include:
- **Strengthen Customer Relationships**: Establish trust-based relationships with key customer contacts at multiple levels.
- **Customer Insight**: Deeply understand customer business objectives, challenges, and the landscape they operate in.
- **Orchestrate the Journey**: Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
- **Sentiment & Escalation Management**: Address and resolv...