Found Description
The Customer Success Manager's primary responsibility is to drive meaningful product adoption, measurable value, and practical use‑case expansion across a high‑volume pool of customers. Using customer goals, workflow needs, product usage, and engagement trends, you will identify adoption opportunities, remove barriers, and recommend best practices that improve outcomes and return on investment. You will deliver this value at scale through digital‑first touchpoints—including Seismic Community, Seismic University courses, self‑guided resources, office hours, targeted adoption campaigns—and the consistent delivery of success metrics and adoption insights to key stakeholders. This role focuses on usage growth, workflow optimization, value realization, and business impact through practical, use‑case‑driven engagement across many customers.
Qualifications
- Bachelor’s Degree in Business Administration, Engineering, Computer Science, or related fields required; Mas...