Found Description
(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days Salary range up to 5 LPA based on current salary and experience Customer Project Management • Ensuring that the order has all the required information and can fulfil the order in the specified timeframe. • Completing the Discovery phase. • Coordinating with the customers and the internal teams to complete the project in a timely manner • Creating Project Plans and sending regular reports to the customers Customer Service • Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support • Ensuring we provide solution within an optimal time frame • Logging all activities against the customer account/cases • Ensuring service is paid for • Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future • Creating/Modifying Crystal reports Training • Planning, packaging and delivering trainings for customers remotely or on...