Customer Success Enablement Specialist at Clio

Elevate customer experiences with Clio as a Customer Success Enablement Specialist in Toronto, Vancouver, or Calgary. Create impactful training programs for customer success managers throughout the customer lifecycle.
As part of the Revenue Enablement team, you will design and deliver comprehensive enablement programs that enhance onboarding, adoption, and retention. You’re a proactive customer success professional who excels at transforming product stories into actionable insights and strategies. Collaborating with teams across Sales and Product Marketing, your role will directly influence client engagement and satisfaction.
Key Responsibilities:
• Build customer success enablement programs for full lifecycle
• Transform launch playbooks into tailored CS talk tracks
• Develop certification content with real-world scenarios
• Conduct Gong reviews to identify improvements
• Deliver monthly enablement health reports with insights
Requirements:
• 2+ years in cus...