Found Description
Overview
Customer Success Director – E‑Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. The role serves as the primary strategic advisor and trusted partner to C‑suite executives and senior stakeholders at tier‑1 corporations. A deep understanding of tax operations, regulatory compliance, e‑invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements is required.
Responsibilities
- Build and maintain C‑suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
- Demonstrate quantifiable ROI and business impact through metrics such as time savings, audit risk reduction, compliance accuracy improvements, and process efficiency gains.
- Achieve 95%+ logo retention and 120%+ net revenue retention targets.
- Identify and qualify expansion opport...