Found Description
About the Role
In this opportunity as a Customer Success Director, you will:
- Customer Relationship Leadership - Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
- Business Value Delivery - Demonstrate quantifiable ROI and business impact through metrics: time savings, audit risk reduction, compliance accuracy improvements, process efficiency gains.
- Revenue Growth & Retention - Achieve 95%+ logo retention and 120%+ Net Revenue Retention targets.
- Expansion & Upsell - Identify and qualify expansion opportunities across tax, accounting, treasury, and IT departments.
- Product Adoption & Value Realization - Drive product adoption across all licensed solutions to maximize customer value and stickiness.
- Training & Enablement - Coordinate comprehensive onboarding programs for new tax software deployments.
- Customer Advocacy & Voice of Custome...