Customer Success Consultant

Role Overview

LexisNexis Legal & Professional is a leading provider of legal data and information services. This role is part of the Customer Success team and focuses on driving customer success through better servicing and retention.

Responsibilities

• Design and develop end-to-end customer journey and success program for print and online products.
• Define customer segments based on importance and growth potential.
• Map out customer journeys and relevant touchpoints to impact satisfaction and drive stickiness.
• Collaborate with Products, Sales, Marketing, and CS to strategise value‑add services, product offerings, and pricing.
• Lead CDI, product UAT, and feedback sessions; channel insights and data to product and technical teams.
• Work with Sales & Marketing to strengthen GTM and achieve commercial success (net POS growth).
• Provide insightful data analysis to drive process or sales improvement strategie...