Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
RESPONSIBILITIES: Drive a high level of customer and client satisfaction while managing large caseloads Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier Counsel customers on authorized relocation benefits provided by their employer Manage all activities, including those performed by third party suppliers related to the transfer process. Lead point of contact and coordination for all assignment components – including internal and external points of need. Carry out the pre-assignment briefing and orientation with the authorized p...