Found Description
The Role
We’re looking for a Customer Success Associate to own our start-up customer base and serve as the front line of customer experience at Accord. Owning a book of startups and inbound support inquiries, and supporting our Enterprise CSMs with hands‑on execution across our most strategic accounts.
This role is designed as a growth path to a Customer Success Manager role. As Accord grows, your skills develop, and you master the product, you’ll take on more ownership and, along the way, standardize and build our support and success function as we scale.
If you're early in your customer‑facing career, thrive on high‑volume work, and want a front‑row seat to how a Series A company builds its support and success function, we'd love to meet you.
What You’ll Do
- Account Ownership: Manage a book of start‑up customers and own quarterly check‑ins, product education, and renewal conversations.