Found Description
The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.
- Serve as a trusted advisor and main post-sales contact for enterprise customers
- Lead onboarding, implementation, and adoption efforts for TruScale services
- Ensure billing accuracy based on usage data, both for fixed and variable consumption models
- Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities
- Conduct regular customer business reviews, success planning, and stakeholder alignment
- Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations
- Represent the voice of the customer in internal improvement discussions
- Monitor customer health ...