Customer Success Associate

About the Role:

Grade Level (for internal use): 08

The Team: Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement. We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience.

Responsibilities and Impact:

• Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts.
• Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements.
• Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies.
• Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect c...