Found Description
**Job Summary**:Rackspace is looking for a **Customer Success Associate I** to join our team.
Working alongside teams of Customer Success Managers, the Customer Success Associate proactively manages inbound customer requests and ensures that these are seen through to full resolution.
This requires routing workstreams to the most appropriate team, responding directly to customers' needs, and taking action on frequent clerical and commercial tasks on behalf of the Customer Success group.
Customer Success Associates ensure fast response to inbound customer requests, drive efficiency in Customer Success tasks and processes, delivering a fanatical support experience.
Customer Success Associates are responsible for taking ownership of the customer requests with each of their customers and serve as an interface between the customer and the Rackspace support infrastructure.
They ensure that their customers' technical, administration, and specialist support needs are met....