Customer Success Associate (El Poblado)

Empresa confidencial is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first‑class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction.

Responsibilities

• Provide exceptional customer support to payroll clients via phone, email, and chat.
• Gather, enter, organize, and manage migration and onboarding data accurately.
• Manage customer accounts and ensure timely onboarding through the customer success program.
• Maintain detailed and accurate records of customer interactions, delivering data‑driven insights to support business decisions.
• Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary. ...