Customer Success Architect, Singapore

An Overview of this Role

As a Customer Success Architect, you will serve as a strategic technical advisor to some of GitLab’s most important enterprise customers across Singapore. In this role, you will help customers connect GitLab’s intelligent DevSecOps platform to their business goals and achieve meaningful, long‑term outcomes. You will work closely with customers after the sale to turn pre‑sales command plans into clear success plans, guide them through their customer journey, and support adoption, utilization, and technical maturity.

Reporting into the APJ Customer Success organization, you will own a portfolio of enterprise customers and act as their primary GitLab liaison for questions and escalations. You will coordinate with teams across Product Management, Engineering, Sales, Professional Services, and Support, bringing technical depth in CI/CD, cloud platforms, and DevSecOps practices. In your first year, success will look like building strong relation...