Found Description
As Customer Support Specialist / CSS Agent, you are the first point of contact for Nexxiot's clients and the internal voice of the customer. You combine deep product knowledge with a client‑first mindset to ensure our solutions are adopted effectively and deliver lasting value.
Your Responsibilities
- Contribute actively by enabling clients to use our solution and make sure it is harnessed to full advantage.
- Manage internal and external stakeholders; drive progress, ensure timelines and service levels are met across product layers and throughout the client lifecycle.
- Continuously learn and analyze client needs, funnel client feedback, use cases and opportunities, and work closely with product and commercial owners to recommend and improve the most efficient way to ensure an end‑to‑end great customer experience.
- Provide first‑class client support, placing heavy importance on reliability, client engagement and success, and act as ...