Found Description
Description
Key Responsibilities
Failed Payment Collection
- Proactively identify and follow up on failed, declined, or overdue payments from truckload customers.
- Contact customers via phone, email, and in-app messaging to resolve billing issues and collect outstanding balances.
- Document all payment-related interactions and update account status in the CRM system.
- Educate customers on payment methods, billing cycles, and retry processes to prevent future failures.
Truckload Feedback Management
- Receive, review, and respond to feedback submitted by truckload carriers and shippers regarding loads, service quality, and platform experience.
- Investigate reported issues, coordinate with internal teams (Operations, Dev Team and Product Mangers) to resolve disputes.
- Track feedback trends and surface recurring issues to management with actionable recommendations.
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