Found Description
Job description
Job Title : Customer Support Executive (Voice / Blended
)
Departmen t: Customer Success, Service & Operatio
ns Employment Typ e: Full-Time, Permane
nt Role Categor y: Voice / Blend
ed
Job Descript
ion Roles & Responsibilit ies Handle customer queries throu gh phone calls, emails, and c hat channe ls. Provide timely and accurate solutions to customer concerns and issu es. Deliv er excellent customer serv ice by actively listening and understanding customer nee ds. Maintain a professional and empathetic approach while interacting with custome rs. Ensu re quick resolut ion of issues with a focus on customer satisfacti on. Meet key performance metrics such as: Average Handling Time (A HT)First Call Resolution (F CR)Customer Satisfaction (CS
AT)