Customer Success Advisor, Resource Optimization (Santiago)

Company

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Our technologies are shaping the production and people‑related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Purpose of Position

Customer Success Advisors are technical specialists and trusted advisors for HxGN Mining solutions. Working directly with customers, BDMs, Account Managers and Product Development teams.

They are responsible for ensuring retention and customer growth through the following:

• Working alongside regional AMs/BDMs to support them during the pre/post‑sales process by defining & scoping technology solutions for mining customers.
• Acting as the trusted advisor for the customer to ensure the HxGN solutions will deliver against customer needs.
• Providing proactive customer care for successful adoption of HxGN...