Found Description
We’re hiring a Customer Success Advisor at Cvent!!
If you’re passionate about partnering with global and Fortune 500 clients, driving product adoption, and helping customers build long-term success strategies, this could be a great fit.
What you will be doing:
- Manage a defined portfolio of customers as their strategic, post onboarding success partner and primary Cvent contact for Event solutions.
- Develop a deep understanding of each customer’s event program, business objectives, and success criteria, and translate these into clear, actionable success plans.
- Monitor account health across adoption, usage, event volume, satisfaction, and renewal signals to proactively identify risks and opportunities.
- Lead regular strategic touchpoints (e.g., cadence calls, CSRs, program reviews, roadmap discussions) to align on goals, showcase value, and reinforce partnership.
- Anal...