Customer Success Advisor

About Cvent: Cvent is a leading meetings, events, and hospitality technology provider. Our comprehensive suite of solutions helps organizations plan, market, manage, and analyze their in-person, virtual, and hybrid events more efficiently. Our Client Success organization partners closely with customers to drive adoption, achieve measurable business outcomes, and realize long-term value from their investment in Cvent. We are looking for a Client Success Advisor to join our team. In this role, you will manage a customer portfolio helping them successfully leverage Cvent to support their clients’ event programs while driving retention and growth. What You Will Be Doing: Own Customer Success & Account Health Manage a defined portfolio of customer accounts, serving as their primary post-sale point of contact. Understand customers’ event programs, business objectives, and success criteria;
translate those into clear, actionable plans. Monitor account health, including adoption, usage,...