Customer Succes Manager UK region

NetMedia International, European leader in Media Publishing with 120+ employees worldwide, is expanding which is why we’re looking for our new Customer Success Manager for UK region.

Responsibilities

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
• Become an expert in digital marketing and educate customers on the use and benefits of our services
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Develop and share ...