Customer succes & channel program coordinator (Miguel Hidalgo)

Location: Mexico City

Employment type: Full-time

• Maintain open and effective communication with distributors and STEP partners.
• Coordinate meetings and calls with the sales team to introduce the program to potential partners and reinforce its benefits.
• Serve as the main representative of the STEP program, communicating updates, improvements, and tool launches to internal and external stakeholders.
• Uphold Hanwha’s values and promote loyalty and transparency within the partner ecosystem.
• Collaborate with the STEP team to propose initiatives for partner recruitment, reactivation, and retention across program levels.
• Review and process new partner applications, ensuring alignment with STEP partner guidelines.
• Analyze POS reports to conduct monthly audits and develop action plans with key accounts.
• Recommend STEP partner levels based on performanc...