Customer Strategy Analyst

Customer Strategy Analyst

Country: Spain

About the role

The Customer Strategy Analyst works within the Customer Strategy & AI team, reporting to the Customer 360 & AI Director. The role builds and maintains a robust analytical framework to monitor, understand, and drive customer strategy performance across global and local markets. Responsibilities include delivering actionable insights on key customer KPIs, identifying performance drivers, and assessing the business impact of strategic initiatives.

Key responsibilities

Customer Analytics Framework

• Develop and maintain an analytical environment to monitor customer performance across geographies, ensuring consistency between global and local views.
• Define and standardize KPIs, metrics and analytical methodologies to ensure comparability and alignment across countries.
• Design and enhance reporting tools and dashboards to provide clear visibility on customer pe...