Customer Solutions Specialist in Retail Operations

Join goeasy as a Customer Solutions Specialist focused on retail operations and customer satisfaction. This role integrates sales skills with account management to empower customers.
In the dynamic role of Customer Solutions Specialist at easyhome, part of goeasy, you will be the face of our customer engagement strategy. You'll interact directly with customers, educate them on credit-building opportunities, and ensure they have access to support throughout their leasing journey. With a blend of administrative duties and retail operations, this position allows you to enhance customer experiences while achieving sales goals.
Key Responsibilities:
• Develop rapport with customers during service interactions
• Communicate financial product details effectively
• Manage customer accounts and follow-up on payments
• Keep the store organized and product-ready
• Perform additional tasks as assigned
Requirements:
• Strong communication and empathy skills
• Experienc...