Customer Solutions Analyst in Brampton

Join Day & Ross as a Customer Solutions Analyst in Brampton, ON, where you'll drive process improvements through technology and analytical skills. Collaborate with stakeholders to enhance client communication and internal efficiencies.
As a full-time Solutions Analyst, you'll play a pivotal role in gathering requirements, mapping processes, and testing solutions. Your strong understanding of customer-facing technologies and IT fluency will be key in articulating needs and delivering value-driven outcomes. Engage with diverse teams, leveraging your interpersonal skills to influence change and document essential specifications.
Key Responsibilities:
• Collaborate to gather and analyze business requirements
• Translate business needs into technical specifications
• Create process models and documentation for development teams
• Lead QA processes to ensure solutions meet requirements
• Develop training materials and support go-live activities
Requirements:
• Comp...