Customer Solution Team (CST) Manager

Short Description

Leads Technical Validation Engineers across all technology domains in the day-to-day delivery of technical validation and feasibility checks, for both Customer Orders and 'Internal Network Optimisation Orders'.

Job Summary

Technical Validation Team Leads are responsible for managing Technical Validation Engineers and overseeing technical validation activities to ensure consistent and high-quality work, monitor resource capacity, and manage escalations to help the team navigate challenges and deliver in line with SLAs.

Job Description

【Typical tasks and responsibilities will include:】

Managing the workload and priorities for Technical Validation Engineers and supporting their professional development

Overseeing Technical Validation activities to proactively manage resource capacity, manage stakeholder conflicts, and monitor quality of validation procedures being performed