Customer Software Support Manager (Barcelona)

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in‑store, spanning various sectors.

Key Responsibilities

• Lead and develop a multi‑level customer support function, ensuring effective collaboration across frontline and technical support teams
• Oversee the resolution of customer incidents, ensuring issues are handled efficiently, prioritised appropriately, and escalated when required
• Act as a senior point of escalation for complex or high‑impact technical cases, supporting teams in diagnosis and resolution
• Maintain the ability to engage directly in technical troubleshooting when needed, including analysing integrations, reviewing logs and interpreting API behaviour
• Ensure a high standard of support during merchant onboarding and post‑go‑live phases, contributing to a smooth and reliable customer experience