Customer Sevice Documentation Coordinator

We are seeking a detail-oriented and customer-focused Customer Service & Documentation Specialist to join our team. This role involves handling customer inquiries, ensuring accurate documentation and coordinating with internal and external stakeholders to ensure smooth shipping operations.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to shipment documentation and schedules.
• Provide prompt and professional support via phone, email and other communication channels.
• Address and resolve customer complaints, escalating issues when necessary.
• Prepare and verify shipping documents (Bill of Lading, commercial invoices, packing lists, certificates of origin, etc.).
• Ensure compliance with shipping regulations and company policies.
• Maintain accurate records of all transactions and communications.
• Liaise with freight forwarders, carriers, customs agents and interna...