Customer Services Representative

Job Title: Customer Services Representative

Department

Customer Service / Front Office

Location

Reports To

Customer Service Supervisor / Front Office Manager

Job Summary

The Customer Services Representative is responsible for providing excellent customer service to patients and visitors while ensuring smooth front desk and patient registration operations within the healthcare facility. The role involves handling appointments, patient inquiries, registration, billing coordination, and maintaining a professional and patient-centered experience in compliance with DHA regulations and organizational standards.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Register patients accurately in the hospital/clinic management system.
• Verify patient identification, insurance details, and required documents.
• Ensure all patient information is updated...