Customer Services Representative

Responsibilities

• Provide high-quality customer service and maintain customer satisfaction.
• Understand and address customer needs effectively and promptly.
• Greet customers and staff professionally.
• Respond to customer inquiries in person, by phone, and via email.
• Maintain effective communication with airport stakeholders.

Parking Membership Administration

• Process and approve parking membership applications.
• Review and verify online membership documents.
• Coordinate with airport departments to validate membership requests.
• Manage approvals related to invoicing, payments, and purchase orders (POs).
• Update and maintain membership data and records in Excel spreadsheets.

Revenue Management

• Monitor membership applications and approvals.
• Track membership sales and related data.
• Follow updated procedures and management guidelines ba...