Customer Services Officer (Contact Centre-based)

Are you passionate about delivering brilliant customer service? Do you enjoy a fast-paced environment where your problem-solving skills can help tenants feel safe, secure, and happy in their homes? If yes, we want to hear from you!

We're hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we're right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.

This role is office based, working 35 hours per week between the hours of 8am and 6.00pm Monday - Friday. Our Contact Centre operates three shifts, , and so we're looking for candidates who can commit to different shift patterns.

About the role

As a Customer Services Officer, you'll provide a vital first-line response service across inbound calls, emails, and social media for our 70,000+ tenants. From handling complex repairs requests to addressing general tenancy queries, you will take ownership of issues ...