Customer Service Unit Advisor - L/Derry

Job Description

Customer Service Unit Advisor - Northern Ireland Housing Executive - L/Derry Join the NI Housing Executive in L/Derry and play an important role, using a range of IT systems to record and manage information, support the implementation of policies and procedures, and contribute to team performance. About the role: 

£13.69 per hour

Monday to Friday (8:30 am – 5.00 pm)

37 hours per week

Holidays: 35 days pro rata

Duration: Temporary, ongoing

What you'll be doing in this role: 

Customer service queries via telephone and / or at the public counter.

Providing advice and guidance for the public across a comprehensive range of housing services.

Accurately diagnose and record repairs for Housing Executive tenants.

Work in partnership with others to resolve issues.

What you'll need for this role:

Have four GCSEs* (Level 2) including ...