Customer Service Transformation Manager – Song

At Accenture Song , we combine creativity, technology and industry expertise to help our clients reimagine customer service experiences that drive growth and efficiency.

Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.

As a Customer Service Lead , you will be responsible for shaping and delivering transformation programmes that leverage digital platforms, data and AI to reinvent service operations across industries.

We are looking for a profile with experience in Customer Experience, CRM, and business transformation, capable of working from a strategic and cross‑functional perspective.

The person will participate in consulting projects aimed at enhancing customer relationships, designing operating models, and leveraging technology to drive business outcomes.

Key Responsibilities

• Participate in Customer Experience transformation projects, contributing to the definition of ...