Customer Service Transformation Lead – SONG (Madrid)

At Accenture Song, we combine creativity, technology and industry expertise to help our clients reimagine customer service experiences that drive growth and efficiency.

As a Customer Service Lead, you will be responsible for shaping and delivering transformation programmes that leverage digital platforms, data and AI to reinvent service operations across industries.

We are looking for a profile with experience in Customer Experience, CRM, and business transformation, capable of working from a strategic and cross‑functional perspective.

The person will participate in consulting projects aimed at enhancing customer relationships, designing operating models, and leveraging technology to drive business outcomes.

Key Responsibilities

• Participate in Customer Experience transformation projects, contributing to the definition of strategies, operating models, and improvements in customer processes.
• Analyze business needs and propose solut...