Customer Service Training and QC Quality Inspection Manager - Spain1) (Cataluña)

Establishing an Overseas Customer Service Training System

• Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization.
• Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs.
• Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism.
• Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective.

Overseas Customer Service QC Quality Inspection and Compliance Control

• Establish European call center quality inspection standards and SLA co...